IT Service Design Lead Visa Sponsorship Uk
Job Description
JOB DESCRIPTION
Organisation: Customers, Communication, and Technology.
Job: Technology Service Operations.
Position Type: Full Time
Location: North Greenwich, London / Hybrid Home Working Salary: £65,000 – £72,000 with excellent perks.
UK Skilled Worker Visa Sponsorship is available; more details can be addressed during the application process.
About Us:
The TfL Technology and Data Directorate develops and maintains complicated payment systems that generate over £5 billion in revenue each year. This is an opportunity to join the TfL Payment Team and contribute to the continued development and operation of expanding payment systems that provide innovation for its clients by offering world-class solutions employing cutting-edge technologies.
Our Payment Systems and Services are available on a wide range of platforms, including devices located at stations, buses, and pass agents, as well as on-premise Tier 3 Data Centres and Cloud Hosting Services. Examples include Oyster, Contactless Payment, ITSO, and Cycle Hire.
Payment systems are continually developing, with new services being introduced. Such development is carried out by a combination of internal solution, infrastructure, and network architects, agile delivery specialists, software developers, Cloud, and external third parties.
About the role:
The Service Design Lead will oversee new or updated payment services, with a specific focus on assisting Product and Project Managers in creating non-functional requirements and ensuring the delivery of the change across the project gateway procedures, including transfer to BAU operation. Working closely with a Transition Lead is also part of the role, as is steering the design through transition to acceptance into operational operation.
Working in a small multitasking team of professionals, your mission will be to collaborate with various internal and external technical and project management teams to shape the design and development of solutions from a service operation, compliance, and assurance perspective.
Key responsibilities:
To define and record the non-functional service requirements for any new or altered services, and to reflect these needs at all project gateways to ensure that they are met.
Establish and document the service acceptance criteria that a project must meet before being admitted into BAU operations.
Ensure that all modifications are examined and handled in compliance with TfL’s numerous contracts with third parties, and that all changes meet the statutory standards and security requirements.
Ensure and assure that the necessary technical and operational documentation for each modification is created, verified, and stored in the TfL data room.
Update the business and service catalogues as needed to reflect new or updated services.
Establish and maintain payment system architecture designs and best practices that must be followed for any new or altered service.
Shall collaborate with service specialists to ensure that any new or altered service to the payment system is designed and implemented correctly, and that the service’s functional and non-functional requirements are documented with suitable test cases.
You will lead any technical change from a Service Design viewpoint, working with technical teams to ensure that alternatives analysis, proof-of-concepts, and system impact assessments are performed satisfactorily throughout the Service’s life cycle, not just the delivery stages.
You will collaborate directly with the operating business, product, and project management to understand what the end user wants to achieve and communicate essential messages about service design and success to the technical team.
Develop and maintain excellent working connections across the Directorate, Suppliers, and TfL’s operating companies.
You’ll discuss and present your work to a variety of stakeholders, requesting approval, direction, and feedback as needed.
About You:
Given the breadth of the work and the skills/experience required, it is probable that you will have a successful background in a service design role that involves the development and administration of complex IT systems, as well as considerable infrastructure knowledge and experience. You will be resourceful and self-motivated, with strong communication and cooperation abilities, to serve as the liaison between the various technical teams, product managers, project managers, stakeholders, and service operations.
We are trying to build a long-term service strategy and design/transition capability in-house, thus we are interested in hearing from persons who, while not having the whole skill set, have excitement and a drive to grow in a new field.
Knowledge:
Payment System expertise and experience are preferred but not required.
Understand the security of payment and information technology systems, as well as the needed standard compliance.
Understand infrastructure architecture design and operation, as well as their impact on the whole software development process and service delivery reliability.
Understand network architecture and operation to ensure secure data transport with high availability and minimal latency.
IT System Architecture and Life Cycle Management Best Practices and Controls.
Learn how huge corporations function at the business process execution level. How departmental borders and internal politics influence behaviour and decisions.
A degree or similar qualification in a related subject area is preferred.
Understand how to monitor and manage systems and services in order to achieve proven results.
Understand the demand and system capacity requirements.
Skills:
You will assess complicated business/technical problems, synthesise solutions, and communicate possibilities to a large number of partners.
You will interpret a collection of accepted business needs and develop a structured conceptual service design nonfunctional requirements, achieving consensus for your own and others’ suggestions.
You will work directly with the development, client, and project management teams to provide pragmatic service design solutions, ensuring that concepts and designs are realistic and that feedback is acted on.
As part of the service design process, you will ensure that all change design architectures are assured by relevant stakeholders, including data, scalability, capacity, demand, performance, operation, security, standard and licence compliance, disaster recovery, monitoring, and life cycle.
You will represent the service requirements and risks in all gateway meetings and ensure that the non-functional requirements are delivered in accordance with the service acceptance standards set for each change, from testing, transition, and vanguard to BAU operation.
Experience:
You are likely to have worked as a service designer in a complicated IT service management organisation that used a complex service model.
It’s likely that your experience included some of the following:
ITIL qualified practitioners range from intermediate to expert.
Completed a service design position for complicated IT services.
Demonstrable experience handling technical changes and documenting non-functional needs.
Demonstrable expertise working within complex service models, including system and service interaction with third parties in the delivery of end-to-end services.
Advert closes on Thursday, March 21, 2024, at 23:59.
Excellent Benefits include:
Final Salary Pension Scheme
Free travel on the TfL network
75% of the cost of a standard class ticket for national rail travel from home, or 75% reimbursement on a 28-day flexi ticket.
30 days of yearly leave, including public and bank holidays
TfL is committed to work-life balance and uses a hybrid working strategy where business and role needs allow.
Private healthcare discount scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure, and travel deals
Discounted Eurostar trip
Additional Information
Please apply with your CV and a cover letter, preferably in “.docx” format. Both documents should be A4, with Arial 12 font and a maximum of two pages each.
If you are shortlisted, you may be invited to participate in a video interview. We try to give candidates as much notice as possible, however certain interviews/assessments will be scheduled at short notice and will necessitate a degree of flexibility. We reserve the right to close the application window early if we get a large number of appropriate applications.
We are dedicated to equality, diversity, and inclusivity. We want to represent the city we serve, which will allow us to become a more innovative and efficient company. Our goal is to make our recruitment process as inclusive as possible. We are a disability-confident employer who guarantees an interview to any impaired candidate who meets all of the necessary qualifications. To ensure fairness, we also utilise anonymising software to remove identifying information from CVs and cover letters.
Many of our employees work flexibly in a variety of ways. Please discuss your desired level of flexibility with us during the interview. Let’s see what we can do.
We recognise that a lack of confidence can prevent you from meeting great candidates. So, please do not hesitate to apply if you believe you have what it takes, even if you believe you do not meet all of the requirements. We would love to hear from you.
