On-Train Ticket Examiner

Job Description

Job Summary

Join ScotRail: A Vital Part of Scotland’s Transport Network

ScotRail on-train ticket examiner, with over 5,000 dedicated employees, plays a crucial role in connecting the communities of Scotland. We pride ourselves on being a modern and diverse workplace where employees are encouraged to utilize their talents and develop their skills. As a company committed to inclusivity and sustainability, we aim to have a carbon-free railway in Scotland by 2035. We are proud to be recognized as a Top Employer, Leaders in Diversity, and a Disability Confident Employer.

Why Work at ScotRail?

At ScotRail, we value diversity and the unique perspectives it brings. We strive to create an inclusive environment where everyone feels valued and supported. We particularly encourage applications from women, young people, LGBTQ+ individuals, people with disabilities, and those from ethnically diverse backgrounds. Our commitment to inclusivity ensures that we continue to attract, retain, and develop the best talent.

The Role: On-Train Ticket Examiners

As an On-Train Ticket Examiner, you will be the face of ScotRail for many passengers. Your role is to create a first-class impression and make passengers feel safe, secure, and welcome. Attention to detail is crucial when checking and issuing tickets, handling cash, processing card transactions, and managing other responsibilities that may arise unexpectedly.

In this role, you will assist passengers with disabilities in boarding and alighting trains, which may require using a portable ramp weighing up to 15kg. The ramp may need to be carried the full length of the train, so physical fitness is essential.

Being a “people person” is vital, as this role involves delivering exceptional customer service and thinking on your feet. You will be expected to act with integrity and provide helpful solutions to passengers and staff in various situations.

Key Responsibilities:

• Checking and issuing tickets
• Handling cash and processing card transactions
• Patrolling trains and managing overcrowding
• Assisting passengers with disabilities, including the use of a portable ramp
• Providing excellent customer service and resolving issues

What We’re Looking For:

We seek candidates with experience in cash handling and customer-facing roles. You should be able to work a 35-hour week, including shifts and weekends, with early starts and late finishes.

What We Offer:

At ScotRail, we recognize your efforts, support your development, and help drive your ambition. We offer a competitive salary and a comprehensive benefits package, including:

• Contributory Final Salary Pension Scheme
• Free and Subsidized Rail Travel for you and your family (where applicable)
• Generous Holiday Allowance
• Hapi Benefits Package available to all ScotRail employees

Training and Development:

Your training will take place in Glasgow and will cover various essential skills, including:

• Customer Service
• Commercial Skills
• First Aid
• Fire Safety
• Disability Awareness
• Conflict Management

This comprehensive training will equip you with the tools needed to excel in this varied and interesting role.

Salary and Benefits:

• Reference Salary:
• £30,543 per annum on completion of training
• Trainee Salary:
• £21,193 per annum during training
• Commission:
• 3% on ticket sales

Selection Process:

If selected, candidates will be invited to complete online assessments. Successful candidates will then be interviewed by a local manager. The final stage involves completing a medical questionnaire, submitting at least two satisfactory references, and obtaining Disclosure Scotland clearance. Appointees must complete a six-month probation period.