Assistant Cafe and Shop Manager

Job Description

JOB DESCRIPTION

An interesting opportunity has arisen within Leeds City Council’s Greenspaces service for an Assistant Café and Retail Manager to work at Tropical World in Roundhay Park.

You must be able to help manage the day-to-day operations of a café and retail shop, including but not limited to staff rotas, menu planning, ordering equipment and food, and inventory management. You should be knowledgeable about food safety, allergens, and café health and hygiene.

We are looking for people with a demonstrated track record of increasing the profitability of retail or café operations, as well as expertise leading a staff to provide exceptional customer service. Furthermore, individuals that can demonstrate originality and initiative in connection to forward-thinking retail concepts are preferred.

Working as part of the Tropical World team, you will exemplify council values and behaviours to assist us accomplish our goal of becoming the finest city council in the country.

The ideal candidate will be adaptable, highly motivated, with outstanding communication skills and a strong desire to provide the best possible service.

Leeds City Council is one of the region’s top employers, with approximately 14,000 employees. We want to hire and develop outstanding individuals who embody our council’s values and goals.

About You

As Assistant Café and Retail Manager, you will bring to the role:

• A demonstrated history of great customer interactions.
• Experience establishing high-performing teams in a busy working environment.
• Ability to operate within budget and maximise profitability.
• A cheerful, can-do attitude.
• Experience working in the leisure, retail, or hospitality sectors.

What we provide you

We take pleasure in providing the greatest employee experience, with benefits that include:

• a competitive salary and yearly leave entitlement, including statutory holidays
• Membership in the West Yorkshire Pension Fund with considerable employer contributions.
• Flexible and hybrid work arrangements are subject to service needs.
• a clear career path and ongoing professional development opportunities
• a variety of employee benefits to help you improve your wellbeing and make your money go farther.

How to apply?

Please fill out the online application form.

For more information, please refer to our guidance. Before submitting your application, please double-check your information and be sure to fill out all parts.

We value diversity and want our team to reflect the people of Leeds and the communities we serve. Leeds City Council is an inclusive employer, placed 70th on the Stonewall Top 100 Employers 2023 list. We are also an age-friendly workplace, a mindful employer, and a disability confident leader.

All new Leeds City Council positions are subject to successful completion of a six-month probationary term.

This role is based in the United Kingdom. Employment is contingent on confirming the right to work in the UK – either as a UK or Irish citizen, under the EU Settlement Plan, or having obtained any other necessary work visa. If you do not have the right to work in the UK and the position does not qualify for sponsorship, please consider if you are eligible to apply.

Job Description.

Job Purpose:

To provide day-to-day assistance management of a catering, retail, and/or hospitality facility in accordance with best practices and as an integrated element of the visitor attractions in which they are located. To provide flexible management and high-quality catering and retail services at Greenspaces-managed outlets.

RESPONSIBILITIES

To assist with the ordering and control of all stock needed for the café and retail activities.

To assist in menu creation and costing.

To help manage and motivate employees, including ensuring that proper staff development is in place.

To aid in the creation of rotas and the submission of employee timesheets.

To help with the preparation of products for reselling.

To assist with the outlet’s fiscal control in compliance with Local Authority Financial Regulations.

To verify that the acquisition of goods and services complies with financial regulations, business policy, and legal obligations.

Assist in the planning and organisation of functions as required.

To aid in the connection with clients, suppliers, and other organisations in all parts of the business.

To ensure client satisfaction by providing efficient and friendly service.

To help ensure that the site is clean, clear, and in compliance with statutory laws.

To work in all departments and perform commensurate duties as needed.

To be able to work as a team and follow instructions as needed.

To do cover duties for the outlet manager as needed.

• To guarantee compliance with the Food Hygiene Regulations 2005.
• To wear suitable protective clothes as needed.
• Attend necessary training courses / seminars as requested to maximise optimal efficiency.
• To promote the Greeenspaces service’s aims by consistently providing high-quality service.
• To ensure that operations always comply with the statutory requirements governing health and safety at work, hygiene regulations (food, premises, and personal), licencing regulations, and any other applicable legislation.
• Assist as needed in the management of visitor centres, shops, and other outlets.
• Additional responsibilities include managing a café outlet, visitor centre, or shop when the manager is not on site.
• It should be noted that this position is subject to occasional revisions to include other commensurate activities and responsibilities in response to organisational change / review and to aid flexibility. The duties given are not a complete list and will include any additional duties within the spirit of the role as specified by the relevant supervisor.

RELATIONSHIPS

The position holder will be in charge of support staff at the outlet and will operate as part of a small team in a catering / retail setting. There will be regular interactions with members of the public.

Physical Conditions

The role will be based in one of our commercial locations, but flexibility is necessary to offer cover in any other outlet as needed.

SOCIAL CONDITIONS:

Hours: 37 hours a week across 7 days, with potential for evening and weekend work in addition to regular weekend hours.

Personal Specification ESSENTIAL REQUIREMENTS: The candidate must meet the following criteria for the function and its responsibilities: Candidates will only be considered for an interview if they can establish on their application form that they meet all of the necessary standards.

The method of assessment will be one or more of the following: application form, test, interview, or certificate.

SKILLS

The ability to communicate with a diverse range of people, both individually and in groups, at all acceptable levels.

Ability to oversee the day-to-day operations of the outlet in the absence of the outlet manager.

Ability to execute financial and cash controls.

Ability to create and cost meals.

Ability to order supplies as needed.

Ability to supervise employees.

Ability to create personnel rotas.

Ability to create simple components such as sandwiches, salads, and snacks, as well as to prepare and cook hot meals.

Ability to meet demanding timelines.

Ability to work flexible hours.

Knowledge/Qualifications

Knowledge of HACCAP, hygiene and food handling laws, and the Food Standards Act of 1999.

Knowledge of catering techniques.

Understanding of the cleaning methods for catering equipment.

Experience

Experience working as part of a team.

Experience working in a comparable workplace and performing similar tasks.

Experience supervising staff.

Experience implementing financial and cash controls.

Behavioural and other relevant traits.

Willing to follow the Council’s Equal Opportunities Policy while performing the duties of the role and as an employee of the Council.

Willing to carry out all duties in accordance with an employee’s responsibilities under the council’s health and safety policies.

Must be able to operate effectively in a team environment.

PERSONAL SPECIFICATION DESIRABLE REQUIREMENTS: The ideal candidate should be able to demonstrate the following criteria relevant to the role’s duties and responsibilities: Candidates are not have to meet all Desirable requirements, but they can be used to distinguish amongst acceptable candidates.

Knowledge/Qualifications

NVQ Levels 1 and 2 in catering.

Experience

Experience with employee training and development.