SP Call Handler / Administrator

Job Description

JOB SUMMARY

The postholder will accomplish this by delivering excellent customer service and administrative assistance to the team. This will entail answering general questions from colleagues and members of the public, either in person or over the phone, as well as managing administrative systems and processes.The post holder will provide general coordination of the service/department to ensure that it runs smoothly. This involves maintaining confidentiality, assisting coworkers, and pursuing solutions to consumer inquiries.

To ensure service delivery, the post holder will be required to work an extended hour contract from 7 a.m. to 7 p.m. seven days a week, on a rota basis. Working on bank holidays is essential.

The position holder will constantly provide a “client-focused” service that encourages excellent customer service and productive working relationships.

Main responsibilities of the job

1. Keeping effective systems for customer records2. Ensure a safe working environment as directed by your management.3. Cover additional teams/services as needed, which may entail working on different sites.4. The SPA Call Handler Administrator must have excellent communication abilities, both written and vocal.5. The SPA Call Handler Administrator enters accurate pertinent information from referrals, either written or electronically, into the System One database. To ensure the referral form is accurate and contains all required information. To detect any gaps and actively seek further information prior to processing the referral, so that all clients receive appropriate care within each assigned service in a timely way.6. The SPA Call Handler Administrator assesses and processes the referral, allocating it to the most appropriate service on system one based on the information received, while adhering to departmental procedures and the system one process maps.7. The SPA Call Handler Administrator cancels and reschedules appointments on system one, as well as logs client feedback as needed.

About us.

Start with NELFT.

NELFT prioritises properly welcoming and inducting new employees into the Trust. All new employees will begin their employment with the Trust on the first Monday of each month and will receive a two-week comprehensive induction that will include obligatory training, systems training, and equipment allocation. As part of the process, new hires will have the opportunity to meet with the executive team, senior managers, and attend a number of drop-in sessions focusing on engagement, health and wellness, and important procedures. The induction will be held at our headquarters in Rainham, Essex.

Probation Period

This position will be subject to a probation period. Internal applicants are excluded from the probationary term (unless you are currently on probation or are a bank employee).

High Cost Area Supplement – London

This position additionally includes a 5% High Cost Area Supplement (minimum payment of £1,192 and maximum payment of £2,011 per year, pro rata).

Job duties

Please review the accompanying job description and person specification for additional information on this position and working at North East London NHS Foundation Trust. We recommend that you strictly follow this when completing your application.

We welcome your application even if you do not satisfy all of the requirements outlined in the person specification. Any development requirements to assist you succeed in the role might be mentioned throughout the interview process.

Certificate of Sponsorship

Despite being a certified sponsor organisation, we are unable to provide sponsorship for all job roles. Please check your eligibility for the UKVI points-based system.

Use of AI

Applications for this position should be written by the applicant. If artificial intelligence (AI) programmes are employed, the application may be refused because this paper is an essential component of the assessment process. This does not exclude candidates from requesting appropriate support with their applications if they require it for any declared handicap.

Person Specification

Not essential

Essential

• Previous NHS experience
• Previous Customer Service Experience

Essential

• Previous customer service experience.
• Previous administrative experience.

Essential

• Previous administrative experience.

Certificate of Sponsorship

applicants from job seekers who require existing skilled worker sponsorship to work in the UK are encouraged and will be reviewed alongside all other applicants. For more information, see the UK Visas and Immigration website (opens in a new tab).

From April 6, 2017, skilled worker applicants requesting for entrance clearance into the UK were required to show a criminal record certificate from each country where they had lived continuously or cumulatively for 12 months or more in the previous ten years. This requirement also applies to adult dependents (those over the age of 18).Guidance can be found here. Criminal records checks for international candidates (opens in a new tab).