Night Manager – Marriott Hotel Marble Arch

March 18, 2023
£35 - £40 / year

Job Description

Job description

Further Details Working Schedule: Full-Time, 4-on-4-off.

Position 23047233

Operations for rooms and guests as a job category

Location: 134 George Street, London, East Java, United Kingdom, London Marriott Hotel Marble Arch. ON MAP VIEW

Schedule Full-Time

Remote Location? N

Relocation? N

Kind of Position Management

The opulent 4-star London Marriott Hotel Marble Arch is a chic feature on the central London scene and a contemporary destination for both business and leisure. A 5-minute walk from Oxford Street, the Marriott Hotel Marble Arch has a cutting-edge fitness center, chic accommodations, and The Pickled Hen, a trendy restaurant serving up casual cocktails and locally produced food. Our goal is to pique our visitors’ curiosity and inspire fresh viewpoints. Join a vibrant, creative team that works together to set the standard for the sector. Welcoming and peaceful, our hotel is located in the heart of Central London.


We are searching for a Night Manager to join the team at the London Marriott Hotel Marble Arch who is ambitious, committed, and customer-focused. Get in contact with us right away if you’re a motivated receptionist eager to advance your career with a fantastic brand and the largest travel company in the world!
See where you can go on your journey.

At Marriott International, we encourage you to seize the day and choose your own experience. With each customer you encounter, a world of possibilities arrives at your bar; you never know who might be the next. Our vast world encompasses our multifaceted, international family of associates as well. We are a diverse bunch of individuals who, like most families, each bring our own set of abilities, preferences, personalities, and interests to the table. And because of this, a new discovery can be made every day.

So, where will your voyage take you, we ask?

The Night Manager is responsible for supervising all property operations throughout the evening shift as the Property Manager on Duty. ensures that during the overnight shift, the finest standards of hospitality and service are offered. represents property management in addressing any situation involving guests or property. personally supporting the completion of duties and the resolution of any concerns.


A difference you’ll make

Initial impressions matter a lot. And you’ll determine the atmosphere for each visitor’s stay. You’ll extend a sincere greeting and be delighted to provide information about the hotel’s amenities, services, and the surrounding area. Any effort to enhance the significance of their stay. Also, by designing the easiest checkout process, you’ll ensure that they leave us satisfied.

How you’ll do

● process room assignments, check-ins for visitors, and key activation

● Track the readiness of the rooms for check-in in coordination with housekeeping, and report any issues with the guests.

● Respond to all visitor calls, messages, queries, and concerns; and handle them.

● Provide information to visitors about the property and nearby points of interest.

● Handle checkouts and settle any disputed charges.

● Cashing personal and traveler’s checks from visitors as well as processing payments and room charges

● Run daily reports on the number of arrivals and departures, and confirm reservations and cancellations.

● Oversee the night staff and report to the manager of the front office or rooms division.


keeping an eye on building operations

● Oversees and guarantees adherence to all operational guidelines.

● Ensures that every employee is properly attired and groomed (grooming standards in employee handbook).

● makes certain that workers are doing so in a secure atmosphere.

● Oversees all inventory at period’s conclusion.

Assisting with profitability and revenue targets

● Examines financial records, sales and activity reports, and other performance information to gauge output and target attainment and identify areas in need of cost-cutting and program enhancement.

● aids in the reaction to and resolution of all guest complaints that are made by visitors or by Guest Relations.

● Helps the receivables clerk with every element of their duties and ensures that all bills are paid within 60 days.

● ensures that the supervisor promptly investigates and processes all chargebacks and rebates.

● implements strategies and measures to minimize chargebacks and rebates.

● Monitors overage/shortages and makes sure all staff are following proper cash handling standards.

● The control of employee hours.

● identifies and implements action plans with the property leadership team to stop the recurrence of guest complaints.

Actions supporting human resources

● encourages participation in initiatives relating to property safety.

● Observes and logs employee absences and tardiness.

● enhances teamwork and morale among employees.

● keeps staff members updated on new operational standards, protocols, or initiatives.

● helps managers deal with challenges related to employee performance (e.g., performance reviews, counseling, and recommendations).

● Ensures that everyone on staff is fully aware of emergency procedures.

● promotes goodwill among employees through gifts, events, and outings.

● develops rewards that will encourage improved service and property profit.

● helps the operations manager each week with processing employee payroll.

Marriott International offers equal employment opportunities. We support maintaining an inclusive, people-first culture and employing a diverse staff. We are dedicated to not discriminating on any legally recognized grounds, including handicap and veteran status, as well as any other grounds.

JW Marriott and Marriott Hotels are both part of the range of brands owned by Marriott International.

With more than 500 sites worldwide, Marriott Hotels, the parent company of Marriott International, is developing the art of hospitality so that our guests can travel magnificently. When you work as a host for Marriott Hotels, you’ll contribute to upholding this promise by offering upscale options, chic fashion, and well made touches. Together, using your talents and creativity, we will invent and reimagine how we travel in the future.

JW Marriott, which is a component of Marriott International’s premium portfolio, has more than 80 exquisite properties in prominent resort areas and gateway cities across the globe. JW thinks that our employees should come first. Since your happiness would make our visitors happy. That’s all there is to it. With a diverse workforce and a sense of community, working at one of our hotels will be unlike any other job you’ve ever had. JW offers chances for learning, growth, and recognition. Most importantly, it provides a setting where you can seriously pursue your passions in opulence. Starting with how we treat our colleagues, we should treat guests with the utmost respect. The JW TreatmentTM is that.