Technical Account Manager Visa Sponsorship

Job Description

Job description

Opportunity for you

We are a match made in heaven if you possess the unique DNA that creates an exceptional Technical Account Manager, which combines business acumen and technical prowess.

Customers of New Relic will look to you as a trusted advisor and technical consultant. Drive value, consumption growth, and adoption of observability/programmability to kick-start it. You will manage the technical client relationship and serve as the client’s champion throughout their lifecycle as an internal New Relic product specialist.

Along with our Field Sales team, you’ll strategize and plan customer engagements, onboard and enable customers on the NR1 platform, conduct technical evaluations, create custom demos and presentations, and share your technical product expertise with customers. You’ll also provide ongoing support.

Strong technical expertise, assuming responsibility, account management abilities, and a track record of both comprehending customer business objectives and carrying out technical tasks as required are requirements for this role. You enjoy thinking creatively and creating the art of the conceivable.

What you’ll do

● Take technical control of the full client lifecycle, developing and putting into action plans to boost usage, adoption, and expansion.

● Build a relationship as a technical adviser for customers and proactively conceptualize innovative solutions to fulfill their demands by developing deep expertise with the New Relic platform.

● To generate strategic success goals, QBRs, and ERBs, as well as to secure the next steps for support tickets and feature requests, work cross-functionally with the Sales, Success, Support, Data, Product, and Engineering teams.

● To proactively manage customer expectations, pinpoint gaps, oversee all elements of client engagement, and give enablement with developers and tech users, serve as a critical link between our clients and internal teams.

● Create documentation outlining the business value of your technical demonstrations and presentations.

● Determine and fix any business or technological concerns

● Help clients plan and carry out the deployment of technical solutions, and help them get rid of technical obstacles.

● speed up onboarding

This position demands

● excellent communication skills, both in writing and speaking

● Professional background in technical customer-facing presales, technical account management, solution architecture, and/or devops roles.

● Experiences with cloud platforms like Amazon, Azure, Google Cloud, or Cloud Foundry

Java, PHP,.NET, Ruby, Node.js, Python, and other programming languages must be understood or used on the job.

● Strong client management abilities, a bias for action, accountability, the ability to lead projects and international teams, and the verified capacity to carry out technical work on a hands-on basis as necessary.

● Ability to evaluate and analyze customer interactions and company requirements in order to predict and direct client needs. Participate in internal roadmap meetings to convert them into project schedules and plans.

● Be able to lead all customer conversations throughout the customer lifecycle and be proactive in managing customer expectations.

● Be a self-starter with an entrepreneurial mentality who enjoys learning new skills and tools quickly (e.g. Asana, Salesforce, Gainsight, data-lakes, etc.)

● Having a working knowledge of value-based selling in customer-facing positions.

Bonus points if you have

● prior knowledge of DevOps, cloud infrastructure, Kubernetes, or New Relic One.

● knowledge of the most recent observability tools, solutions, and techniques.

In order to fulfill our aim of assisting every engineer in performing their best work, every day, using data, not opinions, at every stage of the software lifecycle, we are searching for daring and passionate individuals. Even if you don’t think you meet every condition, we’d still love to have your application. Finding genuine, responsible individuals who resonate with our goal and values is what matters most to us, not just candidates who fit all the criteria.

We think that the Flex First labor model will enable all Relics to succeed professionally and commercially. Flex First enables us to operate in a range of settings, including totally office-based, fully remote, or hybrid, depending on whatever environment best supports our success.

Read more about Flex First.

In addition to its offices in Germany, Ireland, Spain, and the United Kingdom, New Relic may also authorise work in Belgium, France, Italy, the Netherlands, Switzerland, Sweden, the United Arab Emirates, and other places within the region depending on its business needs. Several of our opportunities are only available in certain hiring areas. Discuss your objectives and how we can collaborate with you using our Flex First strategy with your recruiter!

Our hiring process

Qualified applicants may enquire about sponsorship for a visa. The earliest opportunity must be taken to fill this post.

All individuals hired will be asked to verify their identification, work eligibility, and employment eligibility in accordance with any applicable laws. Remember that joining New Relic necessitates passing a criminal background check due to our responsibility to protect the data of thousands of clients.

No resumes or CVs may be sent to managers via this website or by headhunters or recruitment firms. In addition to refusing to pay fees to any third-party agency or business without a written contract with New Relic, New Relic does not accept unsolicited headhunter and agency resumes.

Employer diversity is important to New Relic. Without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disabilities), age, sexual orientation, veteran status, or any other trait protected by law, we actively seek out candidates from varied backgrounds and hire them.