Retreat Host Visa Sponsorship Available
Job Description
JOB DESCRIPTION
About Four Seasons:
Four Seasons is powered by its employees. We are a group of people that want to improve themselves, reach new heights, and treat one another as we would like to be treated. Our global team members create incredible experiences for our visitors, residents, and partners by combining a commitment to luxury with a genuine heart. We understand that the greatest way to prepare our employees to provide these exceptional guest experiences is through a world-class employee experience and business culture.
At Four Seasons, we believe in greeting a familiar face, welcoming a new one, and treating everyone we meet as we would like to be treated ourselves. Whether you work with us, stay with us, live with us, or learn with us, we think our goal is to leave an imprint on you that will last a lifetime. It stems from our idea that life is more fulfilling when we actually connect with the people and the world around us.
About the location:
A premium health hideaway in Lanai’s pine-covered mountains. Sensei Lanai, A Four Seasons Resort, is an adults-only, premium wellness hideaway on the isolated Hawaiian island of Lanai. Create a personalised experience that includes wellness consultations, spa treatments in a private hale, fitness and well-being workshops, lectures, thrilling island activities, and Nobu dining. Unrivalled hospitality, recognised expertise, and an outstanding setting combine to provide a completely personalised experience for discovering your optimal well-being.
Aloha! Four Seasons Resorts Lana’i is looking for a Retreat Host.
JOIN OUR OHANA
The Retreat Host is the Hospitality Ambassador for Four Seasons Resorts Lanai.
The Retreat hosts:
Greets and picks up guests at designated pick-up/drop-off points on Lana’i for both resorts and resort amenities. Assists with luggage, including lifting, loading, and unloading onto carts and cars. Ensures a secure and enjoyable ride for guests. Obeys all local driving laws and regulations. Assures that the car is in good condition. Maintains relevant logs that record journeys taken as well as arrival and departure timings. Has extensive knowledge of the area’s streets, allowing guests to be carried to and from their location in the quickest amount of time feasible. Ensures that the vehicle has had its planned maintenance, is clean and tidy, and notifies any operational issues that may develop. During vehicle transfer, conducts “Talk Story” sessions with tourists, which include historical tours, activity information, and island stories. Upon arrival, completes all check-in duties/tasks. Handles all guest interactions with the utmost hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; and assists guests with all inquiries about hotel services, operating hours, key hotel personnel, in-house events, directions, package handling, messages, faxes, and so on. Responds to all guest requests in a fast and correct manner, offering recommendations based on local expertise and hotel procedures. Helps people make reservations for activities, restaurants, and events. Upon departure, completes all check-out duties and procedures. Is assigned a Cash Float and follows all float-related rules and tasks. Escort guests to scheduled activities (such as spa, adventure centre, exercise, etc.). Make itineraries based on Sensei Guide recommendations. Responds to email and chat correspondence in a timely manner, per requirement. Performs all additional tasks as specified. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as outlined in the Employee Handbook.
US work authorization is required unless the individual is currently employed as a manager at a Four Seasons location. Current Four Seasons managers may be eligible for L-1 visa sponsorship.
Please be aware that due to the enormous amount of submissions we get, only candidates being considered for the aforesaid post will be called for an interview.
Four Seasons Hotel Lana’i at Ko’ele, a Sensei Retreat
The Four Seasons Hotel Lana’i at Ko’ele is a true Hawaiian refuge, combining rich wellness traditions, calm architecture, and a lush island environment. A world-class luxury hospitality firm, along with renowned health experts and culinary pioneer Nobu, collaborate to deliver a new evidence-based approach to wellbeing centred on three practices: movement, nourishment, and rest, all in a sumptuous setting filled with beauty. Join the Four Seasons Resort Lana’i staff (ohana) as we debut this wonderful new retreat programme.
To learn more about working at Four Seasons Resorts Lana’i, please visit us:
Twitter handle: https://twitter.com/FSLanai
Facebook page: https://www.facebook.com/Four Seasons Resorts Lanai
Instagram handle: https://www.instagram.com/fslanai
Four Seasons Hotels and Resorts
Four Seasons is committed to enhancing the travel experience through ongoing innovation and the finest level of hospitality. The strongly ingrained Four Seasons culture is personified by its workers, who share a same goal and are motivated to provide excellent service. At Four Seasons, we believe in recognising familiar faces, greeting new ones, and treating everyone we meet the way we would like to be treated. Whether you work with us, stay with us, live with us, or explore with us, we think our goal is to leave an imprint on you that will last a lifetime. It stems from our idea that life is more fulfilling when we actually connect with the people and the world around us.
Learn more about what it’s like to work at Four Seasons by visiting us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
What to Expect
Competitive Salaries and Wages
Benefits are competitive.
Paid Time Off and Holiday Pay
Excellent Training and Development Opportunities.
Complimentary stay at other Four Seasons Hotels and Resorts
Free dry cleaning for employee uniforms
Complimentary Employee Meals
Employee Recognition Programmes
Hourly rate: $23.12.
We look forward to receiving your application. mahalo!
Four Seasons is an equal opportunity and affirmative action employer. Minorities, women, veterans, and those with impairments are welcome to apply.
