MineStar Support Advisor with Visa Sponsorship

Project Management
Australia
August 30, 2024
£80.000 - £87.000 / year
Full Time
Apply Now

Job Description

Job Summary

Company Overview:

WesTrac is a leading equipment solutions company and one of the world’s premier Caterpillar Dealerships, with a rich legacy of supporting thousands of customers in Australia’s mining and construction industries. At WesTrac, our people are our greatest asset, and our success is driven by more than 4,000 talented professionals working together to achieve outstanding results.

Position Overview:

As a MineStar Support Advisor, you will play a vital role in delivering comprehensive support for MineStar systems, ensuring seamless post-sale experiences for our customers. You will collaborate closely with the Caterpillar support team and customers to track solution metrics and refine support processes, contributing to the continuous improvement of customer outcomes. Your efforts will align with WesTrac’s Customer Performance Teams’ goals, enhancing the overall MineStar product support lifecycle.

Location:
Anderson Place, Perth Precinct

Roster:
Monday – Friday, 8 hours/day (Permanent, Full-Time)

Key Responsibilities:

  • Provide Expert Support:
  • Deliver thorough support for MineStar systems, ensuring a consistent and reliable customer experience throughout the product lifecycle.
  • Customer Relationship Management:
  • Build and maintain strong relationships with customers, Caterpillar representatives, and internal stakeholders to ensure customer satisfaction.
  • Issue Management:
  • Efficiently assess, prioritize, and escalate issues to ensure timely resolutions.
  • Communication Excellence:
  • Utilize advanced communication skills to effectively interact with Tier 1 mining customers and Caterpillar representatives, including in weekly meetings.
  • Collaborative Teamwork:
  • Work collaboratively within a team, autonomously, and across multiple sites to achieve shared goals.
  • Attention to Detail:
  • Manage high volumes of data with precision across various systems, ensuring accuracy and compliance with HSE policies.

 

Required Qualifications and Experience:

 

  • Educational Background: Tertiary qualification in IT, software, or computer science.
  • Industry Experience: Minimum of 2 years in a customer-focused application support role.
  • Strong Communication Skills: Proven ability to communicate effectively in written, verbal, and interpersonal contexts.
  • Problem-Solving Expertise: High-level problem-solving skills with the ability to follow through on required actions to resolution.
  • Organizational Skills: Advanced time management, planning, and organizational abilities to manage fluctuating workloads and meet tight deadlines.

 

Desirable Experience:

 

  • Industry Knowledge:
  • Experience in construction, mining, or related industries, with operational knowledge being a plus.
  • Technology Expertise:
  • Understanding of WesTrac/Caterpillar technology products, including mining technologies.
  • QMS Systems Knowledge:
  • Familiarity with Quality Management Systems (QMS) and their implementation.

 

What WesTrac Offers:

 

  • Referral Bonus: Opportunity to earn a $3,000 referral bonus through our Recommend and Spend program.
  • Job Security: Consistent pipeline of work providing job security.
  • Training and Development: Access to unrivaled training and development through The WesTrac Institute.
  • Work-Life Balance: Family-friendly, Perth-based rostered work allowing you to stay home every night.
  • Inclusive Culture: Join a fantastic team environment with a strong commitment to diversity and inclusion.
  • Employee Rewards: Access to the Made for More Rewards program, offering discounts at major retailers like Woolworths, Caltex, Apple, Crown, Qantas, and more.
  • Comprehensive Benefits: Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options.

 

Relocation and Visa Sponsorship:

Relocation and visa sponsorship assistance may be available for candidates on the skilled occupation list, both in Australia and overseas, depending on the role.

Diversity Commitment:

WesTrac Pty Ltd is dedicated to fostering a diverse and engaged workforce. We are an equal opportunity employer and strongly encourage applications from female, Aboriginal, and Torres Strait Islander candidates. WesTrac is endorsed by WORK180 as an employer committed to supporting diversity, inclusion, and equality.

How to Apply:

Ready to take your career to the next level with WesTrac? Click the ‘Apply’ button today to join our team and make a difference!

Related Jobs