Emergency Care Assistant Sponsorship Available

January 21, 2024
£14 - £14 / hour

Job Description



Job Summary


ER Systems Global is looking for trained Emergency Care Assistants or equivalents, such as First Response Emergency Care Level 4 (FREC 4), to work in our frontline division.


Main Duties of the Job

Attend accidents and sudden illnesses, and respond to urgent, exceptional, and planned patient transfer requests.

Respond to emergency and routine calls as needed using advanced driving skills under blue light and normal traffic circumstances.

Assist a qualified practitioner in providing high-quality and effective clinical and personal care, as well as patient transportation, by selecting and applying relevant equipment and skills in accordance with the scope of practice, training prospectus, and related training.

To operate Patient Support Vehicles and provide a low acuity service to patients who require immediate admission to acute care or transfer to a higher level of care.

To perform assigned operational duties commensurate with the position and responsibilities, supporting the provision of clinical, social, and holistic care to patients in a pre-hospital environment, safely and within the required degree of training and competency.


About us.

ER Systems Global is a CQC-registered independent ambulance operator that offers ambulance transport solutions in the United Kingdom.




Job Responsibilities


  • Under the direction of a clinically qualified practitioner e.g. Paramedic, Technician, Paramedic Practitioner, Emergency Care Practitioner, or Clinical Supervisor, assist and support in the provision of high quality and effective pre-hospital clinical care to the community, responding as appropriate using emergency driving skills, to a wide range of situations including medical emergencies, inter-hospital transfers, urgent hospital admissions, and other allocated operations.


  • To drive a variety of vehicles as assigned, under emergency conditions, in compliance with the IHCD Ambulance Driving Manual and Guidelines, as well as current regulations.


  • Assist and support emergency clinical scene management under the supervision of a clinically certified practitioner, such as a paramedic, technician, paramedic practitioner, emergency care practitioner, or clinical supervisor.


  • Ensure that patient report forms (electronic and paper-based) for this function (i.e., urgent work only) are completed in accordance with the client’s policy, processes, protocols, current legislation, and Caldicott principles.


  • Ensure the safe transfer of patients to and from vehicles by adhering to health and safety rules and procedures, being cognizant of the safety of patients, oneself, colleagues, and others, and employing suitable equipment and manual handling skills.


  • Communicate with patients, family, colleagues, other health professionals, emergency services, and members of the public in a calm, caring, and professional manner, always treating them with decency and respect.


  • To guarantee that patient confidentiality is protected at all times and that personal / clinical information is only provided in compliance with ER Systems policies, procedures, and protocols, as well as Caldicott requirements.


  • To conduct a dynamic risk assessment upon arrival at the scene of an incident, or to assist colleagues in this duty, in accordance with ER Systems policy and professional guidelines, with due regard for the health and safety of oneself and others, and to request additional support appropriate to the circumstances through the Emergency Operations Centre.


  • To use/operate all equipment, facilities, vehicles, and premises in an efficient, effective, and safe way, and to report faults appropriately.


  • To conduct relevant vehicle and equipment checks at the start of duty, in accordance with client policy and procedures, ensuring that the vehicle is properly kitted, cleaned (with a focus on infection control), and stocked, faults and omissions are reported, and all appropriate recording procedures are followed. (In rare instances and for operational reasons, these checks may be postponed, but they must be completed as quickly as feasible).


  • To help ensure the efficient use of medical supplies, have appropriate supplies on hand throughout the shift, use single-use products according to procedure, and dispose of all clinical waste in accordance with ER Systems Policy and current regulations.


  • Maintain the skills and competences required by the ECA Scope of Practice by participating in annual personal development reviews.


  • To complete all statutory and obligatory training appropriate for this role.


  • Maintain regular contacts with the Emergency Operations Centre through suitable channels, and ensure that the Emergency Operations Centre is always informed of operational availability. To guarantee that all ER Systems rules, policies, procedures, protocols, and the ECA Scope of Practice are followed at all times, so that patients receive the best possible care and attention.


  • Be able to respond as a first responder to occurrences falling under the ECA Scope of Practice (FPOS).


  • To report any cases of risk, neglect, abuse, or endangerment in compliance with ER Systems and client policies.


  • To assist and support colleagues in ensuring station security, cleanliness, and the availability of vehicles, equipment, and supplies, as well as to assist in other station duties as required, including: cleaning vehicles and equipment, replenishing, restocking, and replacing items on stations and vehicles, decontaminating equipment, completing paperwork e.g. incident forms, police statements, coroners reports, solicitors statements, etc., refuelling vehicles, and attending court when required.




  • Recognise and report to the proper authorities any concerns about Child Protection issues, including potential child abuse.


  • Recognise and report to the appropriate authorities any concerns about Vulnerable Adults issues, including social care and mental


  • Because of the nature of the employment, this position is exempt from Section 42 of the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975. The post holder will consequently have or be required to apply for a DBS certificate.


Confidentiality/Data Protection/Freedom of Information


  • Individuals (including contractors and temporary workers) must keep patient, staff, and other health-care information confidential under the Data Protection Act of 1998. Individuals must not reveal any patient or staff-related information without prior approval. If somebody communicates such material to an unauthorised person, they may face disciplinary action, including dismissal. Furthermore, the Data Protection Act of 1998 makes an individual responsible for punishment if personal information is disclosed without permission.


Equal opportunities


  • ER Systems understands the importance of a diverse workforce and is committed to Equal Opportunities in Employment, which attempts to remove unlawful, racial, sexual, or disability discrimination, promote equality of opportunity, and foster positive relationships between staff and clients from various groups. Individuals (contractors and temporary workers) must always fulfil their responsibilities under ER Systems’ Equal Opportunities Policy and equality regulations. Similarly, everyone has a responsibility to report any potentially discriminatory behaviour to their line manager.


Infection, Prevention, and Control


  • Everyone has a personal commitment to follow current recommendations on how to decrease healthcare-associated infections (HCAIs). Post holders must be aware with the ER Systems Infection Prevention and Control Policies, particularly those that apply to their tasks. They must complete mandatory infection prevention and control training and comply with all ER Systems’ HCIA-reduction procedures.


Risk Management


  • All post holders are responsible for quickly reporting hazards such as clinical and non-clinical accidents or events. They are expected to be familiar with using risk assessments to predict and control risks, as well as the incident reporting system to learn from mistakes and near misses in order to improve service delivery.


  • All employees are responsible for conducting scene-specific or activity-specific risk assessments for all sites and reporting any detected issues to their line manager for review and resolution.


Protecting Children and Vulnerable Adults


  • Post holders are responsible for safeguarding children and vulnerable adults while performing their everyday tasks, as well as ensuring that they are aware of the specific duties associated with their post.


Code of Conduct


  • All individuals are expected to follow the ER Systems code of conduct and, if applicable, their respective professional bodies.


Policies and Procedures


  • Individuals must also follow the policies, procedures, and protocols in place within the ER System. These are available through the HR department.




Person Specification




  • UK manual driver’s licence with category B. There are no more than six penalty points.


  • Emergency Care Assistant qualification (or equivalent)




  • Accredited emergency driving qualification.


  • Experience in driving larger vehicles


  • A minimum of one year of experience in a role that provides care or treatment.





  • Experience engaging with people of all ages and social groupings.


  • Experience working with the general public.




  • Working in a health and/or social care setting, either voluntarily or for pay.


  • Experience as a driver for a care group.


Skills, Knowledge, and Ability



  • Effective speaking, listening, and written communication abilities.


  • Capacity to operate under pressure.


  • Capable of handling difficult circumstances assertively and tastefully.


  • Demonstrates good organisational abilities and the ability to keep correct records.


  • Good interpersonal skills and the ability to communicate calmly and professionally.


  • Demonstrate the skill and dedication to providing high-quality patient care that is appropriate for the patient’s needs.


  • Respects and maintains patient dignity and confidentiality at all times.


  • Has excellent diplomatic skills, is courteous, and discreet.


  • Understanding of automobile and traffic safety problems.


  • Excellent grasp of the highway code.


  • An grasp of equity and diversity concerns and the ability to demonstrate their application in personal practice.


  • Capable of accurately completing papers and paying close attention to detail.


  • Shows a dedication to personal development and lifelong learning.


Aptitude and personal qualities



  • The ability to interact with people from various cultural origins and social settings.


  • Ability to establish excellent working relationships with coworkers and the general public.


  • Capable of promoting equality and respecting variety.


  • Within the sick absence limits specified in the Trust Policy.


  • Capable of working efficiently under difficult and traumatic conditions.


  • Confident, assertive, but friendly.


  • Willingness to Learn


  • Caring attitude and empathy towards people


  • Capable of working flexibly in a collaborative setting.


  • Capable of maintaining secrecy of information.


  • A flexible approach to working hours and job demands.


  • Able to pass a pre-employment medical.


  • Fitness to move and handle patients and equipment.


  • Committed to providing high-quality patient care and experience.


  • Respectful and ready to promote equality in


  • Opportunity, Employment, and Service Delivery


  • Committed to continual professional and personal improvement.


  • Capable of taking care of one’s own health and wellness in order to create changes in both physical and emotional well-being


  • Ability to perform the duties of the position to an acceptable quality


  • Demonstrates a constructive and adaptable attitude in line with the evolving nature of the trust service delivery model.


  • Committed to the values-based concepts of high-quality patient care, such as compassion, care, competence, communication, courage, and commitment in all aspects of service delivery.





  • Able to work shift patterns as needed, including unsocial hours and weekends.


  • Capable of working across the area designated by the local manager.


  • Capable of demonstrating increased DBS clearance.



Certificate of Sponsorship


Applicants from job seekers who require existing skilled worker sponsorship to work in the UK are encouraged and will be reviewed alongside all other applicants. For more information, see the UK Visas and Immigration website (opens in a new tab).


From April 6, 2017, skilled worker applicants requesting for entrance clearance into the UK were required to show a criminal record certificate from each country where they had lived continuously or cumulatively for 12 months or more in the previous ten years. This requirement also applies to adult dependents (those over the age of 18).Guidance can be found here. Criminal records checks for international candidates (opens in a new tab).