Assistant Operations Manager Uk Visa Sponsorship
Job Description
JOB SUMMARY
Our trust has around 10,000 employees who serve 1.6 million patients. It includes Barnet Hospital, Chase Farm Hospital, and the Royal Free Hospital, as well as over 30 community services. This larger-scale organisation gives us an unprecedented chance to continue our pioneering work, particularly in identifying methods to provide even better care to our patients.
Our mission is to provide world-class care and expertise in our clinical services, supported by world-class teaching and research, and we will continue to track our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, safety and compliance with external duties, and building a strong organisation.
Everyone is welcome at the Royal Free London NHS Foundation Trust. We are proud of our diversity, and we continue to launch new projects to improve equality for LGBT+, BME, gender equality, staff carers, and persons with disabilities, as well as to encourage good relations and understanding among our employees.
Detailed job description and primary responsibilities
Furthering the Trust’s Governing Objectives
At all times, the post holder must promote the Royal Free London NHS Foundation Trust’s (RFL) five governing objectives and contribute to the achievement of key components of the Five Year Plan.
Excellent results for patients.
Excellent experience for our patients, staff, and general practitioners.
Excellent bargain.
Full compliance
A powerful organisation
The postholder’s participation in promoting and achieving these objectives will be proportional with their grade and assigned responsibilities.
Service Delivery, Improvement, and Excellent Patient Outcomes
2.1 Assist the operations manager in formulating service development plans that link national direction/strategies with local priorities, taking into account the necessary changes in present practice and resourcing implications.
2.2 Identify areas for service improvement and potential. Assist the Operations Manager in implementing Quality Innovation Productivity Prevention (QIPP) in the directorate.
Performance Management
Lead the infrastructure that measures performance within the service / directorate (e.g., RTT reports, waiting lists, discharge summary completion, outpatient new to follow up ratios, diagnostic treatment status, length of stay). Ensure data validation is completed to meet national and local RTT targets and milestones.
Collaborate across the division to ensure that emergency access standards are regularly met for all patients.
Support the investigation of patient complaints by assessing the issues and identifying any flaws in procedures, processes, or patient treatment, as well as making suitable recommendations to the Operations Manager and others to prevent repeat recurrence.
Collaborate with the Operations Manager to track activity levels for outpatients, diagnostics, and inpatients. Develop improvement plans to meet performance targets and other Trust-related imperatives.
Ensure that all activity is accurately and completely coded in order to maximise income and record outpatient treatment status for RTT measurement.
Participate in monitoring and ensuring compliance with applicable CQC standards.
4. Communication.
Communicate openly and effectively with colleagues to keep them informed about divisional business plans and operational requirements.
Provides complex performance information in a motivating manner, encouraging collaborative teamwork to meet targets.
Staff Management
To supervise administration and support staff employed inside the service or directorate.
Collaborate with the Human Resources department to ensure timely and effective employee recruitment and retention.
Ensure that all employees are appraised, and that training needs are identified with appropriate resources.
Manage obligatory training levels and keep service records up to date.
Manage the staff group’s absence rates.
Ensure that staffing resources are used to their full potential and that workforce requirements are regularly reviewed.
Ensure that staff are aware of and adhere to Trust policies and procedures, as well as develop and execute local guidelines, policies, and procedures as needed.
Ensure that the Trust’s policies on behaviour and performance are followed and communicated properly to all employees.
Ensure that all employees are working to create a healthy and safe work environment.
As needed, lead investigations inside their division and assist Human Resources in conducting independent investigations into complicated Human Resource issues in other departments of the Trust.
Assist medical colleagues with the recruitment of temporary and permanent medical workers.
Support the division in implementing the staff survey action plan in collaboration with the OD Consultant, and elevate the profile of the staff survey throughout your directorates to guarantee compliance with national targets and true changes in working lives based on locally available evidence.
Patient Flow and Bed Management
Collaborate with clinical colleagues and the site management team to ensure appropriate bed management, which includes prioritising admissions, supporting timely discharge, and escalating discharge delays.
Participate in divisional sit rep, cross-organisational information gathering and submission, and bed meetings as needed (Urgent Care Division). When delays with transfers to other hospitals are found, contact other agencies.
Excellent Experience for Our Patients, Staff, and GPs
Support the creation of a world-class care culture by working in a patient-centered manner that incorporates service users, responds favourably to feedback from user groups, and encourages cross-service teamwork.
Support the formulation of the divisional action plan to guarantee a successful communication cascade.
Ensure that all departmental staff groups participate in the formulation and implementation of the QIPP program and other planned modifications.
Ensure that service modifications are fully communicated inside the company to personnel and patients, as well as with external partners such as GPs and commissioners.
Support the creation of the patient experience working group as part of the QIPP initiative.
8. Business Planning and Management.
8.1 Promote and preserve the economic interests of the Royal Free London NHS Foundation Trust with other healthcare organisations and bodies.
To plan, organise, and arrange activities in accordance with the overall directorate strategy.
Participated in the creation of future policies and planning for the directorate.
Oversee future departmental policies and planning initiatives for the directorate.
Supporting service review and development as needed. This will entail process mapping/review, patient and staff participation in re-engineering, changes in practice, skill-mix review, and changes in roles and responsibilities.
9. Financial Budget Management
Be accountable to the Divisional Board for financial performance related to delegated budgets and the QIPP program.
Assume responsibility for budgeting and operating successfully within resource restrictions.
Implement patient-level costing and service line reporting to support and inform financial management.
Work with the IM&T and Planning teams to ensure clinical coding targets are fulfilled in order to maximise income in accordance with payment by results (PBR), while also ensuring clinicians are involved in the process.
Manage financial and activity modelling projects as needed to finish or contribute to the creation of service business cases.
Work with the IM&T and Planning teams to ensure clinical coding targets are fulfilled in order to maximise income in accordance with payment by results (PBR), while also ensuring clinicians are involved in the process.
10. Information Management.
In collaboration with the Divisional Information Partner, ensure that all service entities in the management portfolio receive high-quality, well-presented, and relevant data reports to assist them in understanding operational efficiency, performance against national and local targets, activity and financial performance, and service size, configuration, and potential for growth.
11. Quality & Governance
Participate in monitoring and ensuring compliance with applicable CQC standards.
In collaboration with the Operations Manager, contribute to the formulation of the yearly Quality Innovation Productivity Prevention Programme, focussing on activities to implement it as needed.
Contribute to achieving CQUINs relevant to the directorate.
Support the divisional risk and governance team in investigating, planning, and implementing responses to incidents and complaints.
Promote corporate and clinical governance structures in the directorate.
12. Represent the Operations Manager.
12.1 To represent the operations manager or other senior managers as needed.
Person Specification
Royal Free’s World Class Values
Essential criteria
demonstrated ability to meet the Trust Values.
Qualification
Essential criteria
Minimum of first degree or equivalent experience
Evidence of continued personal development
Desirable requirements.
Management qualification
Experience
Essential criteria
Successful experience working in a multidisciplinary team.
Significant experience working in a junior management position.
Staff management, supervision, and team leadership
Introducing new ways to work
Experience with project management and the ability to operate within deadlines
Budget management experience.
Experience achieving money savings.
Familiarity in business planning and case development.
Desirable requirements.
NHS experience
Skills and Knowledge
Essential criteria
Understanding of national NHS policies and targets.
Good interpersonal, oral, and written communication abilities, including the ability to chair team meetings.
Creating reports. Excellent IT skills.
Numerate, with high analytical skills/ability to analyse and produce statistical data for usage.
Ability to negotiate with and influence employees at all levels.
Ability to manage time and priorities.
Understanding the concepts of budget management.
Understanding of contemporary concerns within the NHS
Evidence of having completed management training
Knowledge of Financial Planning
Capable of managing competing service needs to support business planning.
COVID-19 Vaccination
Getting vaccinated and receiving a booster remains the strongest defence against COVID-19.
We encourage and support employees to acquire the COVID-19 vaccine and a booster dose as soon as they are eligible.
AT*: Apprenticeship Training. Where AT* is put next to the job title, it denotes that this is an apprenticeship position.
By applying for this position, you agree that if you are successful, your personal information may be moved from the Trust to another NHS organisation if your employment moves within the NHS.This is consistent with the streamlining strategy, which aims to save you time and improve efficiencies within the NHS when your job transitions.As a result, we need that you finish your stat and Man e-learning programs before joining our business.
EU/EEA citizens without EU Settlement or Pre-Settled status require a visa to work in the UK.
applicants from job seekers requiring sponsorship to work in the UK are welcome and will be reviewed alongside all other applicants. Before completing your application, please ensure that you are eligible under the UKVI points-based system.
If you are given a post with an NLPSS partner trust, your identification and permission to work papers will be checked remotely by TrustID, a recognised identity verification service provider. You will be prompted to take a photo of the appropriate documents as well as a “selfie” with your smartphone/tablet (if accessible) for facial recognition. TrustID will also undertake a digital address check using Trunarrative and Equifax, which is a soft check that has no impact on your credit score. For further information, go to www.trustid.co.uk
The Trust collects personal information through computerised new starter forms on Trac. The information collected is securely stored and utilised to create the employee record on the ESR HR system.
If the role involves regulated activities, the Trust will obtain a DBS check (CRB). The Trust complies with the Disclosure and Barring Service Code of Practice and the Rehabilitation of Offenders Act.
By applying for this role, you consent to the Royal Free London NHS Foundation Trust transmitting your information to their preferred applicant management system. If you are offered a job, your information will be sent to the national NHS Electronic Staff Records system.
To avoid scammers, we will only interact with you via @recruit.trac.jobs or nhs.net email addresses, and will never request payment.
People who want to work flexible hours or split a job are encouraged to apply. We are devoted to equal opportunity.
Please take note:
Due to the large amount of applications received for specific positions, we may close this vacancy before the indicated closing date. Please apply for this position as soon as possible, if you are interested and meet the requirements of the Person Specification.
Only candidates who can clearly demonstrate how they meet the person criterion will be considered for this position.
Interview arrangements will be sent via email, so please check your inbox periodically after the closing date.
Please be warned that due to extraordinarily high demand, all Royal Free lodging is at full capacity, and waiting lists are in place. The average waiting time is 12 months. Please do not rely on Trust accommodation when you start your role and look into alternate options for your arrival.
